Ok... so, MLG&W has the worst customer service rating of any utility in its category. A recent J.D. Power & Associates survey puts it dead last in customer satisfaction.
The Edmund Ford scandal, political favoritism, outrageous customer bills, some stunningly incompetent management and abusive customer policies have taken a huge toll on MLG&W's image and have cost ratepayers millions of dollars.
All of it is why MLG&W is one of the hot button topics in the current race for Mayor. Right now we're asking all of the candidates what changes they would make at MLG&W on day one, if they're elected.
What would you like to see done about MLG&W? What would you do if it was in your power to make changes? What would you tell Herenton, Morris, Chmuney or Willingham to do?
Go ahead, sound off. Leave your comments and we'll use some of them on the television as we cover this story.